Prof. Dr. Christina Niklaus

Assistant Professor in Computer Science with focus on “Databases and Data Engineering”

University of St. Gallen

Supporting Cognitive and Emotional Empathic Writing of Students

Conference paper

Thiemo Wambsganss, Christina Niklaus, Matthias Söllner, Siegfried Handschuh, Jan Marco Leimeister
Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers), Association for Computational Linguistics, Online, 2021 Aug, pp. 4063--4077

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APA Click to copy
Wambsganss, T., Niklaus, C., Söllner, M., Handschuh, S., & Leimeister, J. M. (2021). Supporting Cognitive and Emotional Empathic Writing of Students. In Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers) (pp. 4063–4077). Online: Association for Computational Linguistics.

Chicago/Turabian Click to copy
Wambsganss, Thiemo, Christina Niklaus, Matthias Söllner, Siegfried Handschuh, and Jan Marco Leimeister. “Supporting Cognitive and Emotional Empathic Writing of Students.” In Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers), 4063–4077. Online: Association for Computational Linguistics, 2021.

MLA Click to copy
Wambsganss, Thiemo, et al. “Supporting Cognitive and Emotional Empathic Writing of Students.” Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers), Association for Computational Linguistics, 2021, pp. 4063–77.

BibTeX Click to copy

@inproceedings{wambsganss2021a,
  title = {Supporting Cognitive and Emotional Empathic Writing of Students},
  year = {2021},
  month = aug,
  address = {Online},
  pages = {4063--4077},
  publisher = {Association for Computational Linguistics},
  author = {Wambsganss, Thiemo and Niklaus, Christina and Söllner, Matthias and Handschuh, Siegfried and Leimeister, Jan Marco},
  booktitle = {Proceedings of the 59th Annual Meeting of the Association for Computational Linguistics and the 11th International Joint Conference on Natural Language Processing (Volume 1: Long Papers)},
  month_numeric = {8}
}

Abstract

We present an annotation approach to capturing emotional and cognitive empathy in student-written peer reviews on business models in German. We propose an annotation scheme that allows us to model emotional and cognitive empathy scores based on three types of review components. Also, we conducted an annotation study with three annotators based on 92 student essays to evaluate our annotation scheme. The obtained inter-rater agreement of α=0.79 for the components and the multi-π=0.41 for the empathy scores indicate that the proposed annotation scheme successfully guides annotators to a substantial to moderate agreement. Moreover, we trained predictive models to detect the annotated empathy structures and embedded them in an adaptive writing support system for students to receive individual empathy feedback independent of an instructor, time, and location. We evaluated our tool in a peer learning exercise with 58 students and found promising results for perceived empathy skill learning, perceived feedback accuracy, and intention to use. Finally, we present our freely available corpus of 500 empathy-annotated, student-written peer reviews on business models and our annotation guidelines to encourage future research on the design and development of empathy support systems.

Prof. Dr. Christina Niklaus

Supporting Cognitive and Emotional Empathic Writing of Students

Conference paper

Cite

Abstract

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